Flow of Reservation

0.Important matters regarding the contract before making a reservation

Upon reservation, please read and understand the important matters 1-3. If you agree to them, please click the next button.

1.Enter customer information

※Date, class departure/return location, need for child seat, etc.

2.Enter desired conditions/terms

※Date, class departure/return location, need for child seat, etc.

3.Enter credit card information and make temporary reservation

※The fee will not be deducted until the reservation is completed, but we will obtain pre-approval.

※Debit cards cannot be used.

4.Receive automatic reply for completed temporary reservation

※Reservation is not completed at this point.

5.Receive Reservation Reply Email

※Reply mail will be delivered within 48 hours.

You may not be receiving the mail because the reply is considered junk mail.

※If the reservation is rejected, please change desired conditions and retry from the reservation page.

6.Withdrawal from the credit card

※Some optional fee will be charged upon lending at the office.

7.Reservation complete

※Please bring the reservation number on the day of the day of the lending.

About Extension fee
	Compact	Mid-size	Full-size	Hybrid	Premium	Convertible	Minivan/SUV/Sport Truck
Extension fee (per hour)	$15	$15	$15	$15	$20	$20	$20
＊For extensions up to 1 hour, the above extension fee will be charged in addition to the rental car fee, If you extend for more than 2 hours, various tax fees will be charged in addition to the extension fee noted above.
＊Extension fee is calculated per hour; 0.5 hour will be rounded up as an hour.
＊If you request 8 passenger minivan/SUV, additional fee of $10/day will be charged.

●Precautions

If you do not receive a confirmation email within 48 hours, please be sure to contact us. info@werentacar.com
Normally, confirmation emails will be delivered within 24 hours. Please note that the car may be fully booked during the peak season. If you would like to request a child seat, please enter the number/age in this field. Free shuttle service is only available in Waikiki area. Please specify the time upon making reservation. (Pick-up is available from 9:15 AM to 5:00 PM in 15-minute units) You are only able to pick up a car at our service counter and we do not deliver to the hotel. Waikiki Service Counter is open from 9:00AM to 6:00PM. Departures and returns cannot be done after hours.

●Making reservation such as the day before departure to Hawaii

Please book with plenty of time because you may not be able to receive our reply mail.

●Information on where to meet our driver.

(1)International/Domestic Please check the following YouTube in advance and contact us (808-942-4444) when you arrive at the private exit. After that, please come to the meeting place.

★★7 people or more or customers with a lot of luggage★★

Our shuttle car can accommodate 7 people (1 company driver + 6 customers can ride). There is not much space in the trunk, so if you have a lot of luggage or if you have more than 7 people, please come to the meeting place with your driver's license, passport, and credit card only if you are registered as a driver, including contractors.
Please wait at the private exit. After signing the contract, the driver will pick up your companion by yourself.

※Please note that you may have to wait for a while if it is crowded due to the arrival and return of other customers.
※The staff always confirms the arrival time of the plane. Even if you arrive early, please do not wait in the terminal until the rental contract time and contact us.

(2)Domestic flights (Hawaiian Airlines only)

Please contact our company (808-942-4444) after receiving your luggage through baggage claim. Please take the elevator in the center of the terminal to the parking lot on the 7th floor.

●About drop-off

If the pick-up and return locations are different, a drop-off fee of $40 will be charged additionally.

※If you rent the same car for 3 consecutive days or more, additional fee will not be charged.

※The pick-up/return location will be either the Waikiki office or the Honolulu Airport office.

※You cannot drop off at other places.

Go back to Model & Rates

1.Cancel Policy

○ Cancel policy please read carefully Base on all Hawaii time.

★　Cancel must send us renter(your) name and rental information email only.(info@werentacar.com)

We do not accept cancel over the telephone neither recording messages.

Cancel charge amount: Customer may charge

*Before 30days from First Rental day & time is free.

*Less 30days to 7days 6PM before First Rental day & time is 10% of rental total amount.

*Less 7dayAfter 6pm to 24HOURS before Start Rental day & time is 30% of rental total amount.

*Less 24Hours before Start Rental day & time with in cancellation fee minimum amount 3days or less 3days all rental amount.

If you are over one hour, call us as soon as possible.

Over one hour late we may have no show up.

No show up: we charged all rental amounts, If You may understand and agree with it, you can make a reservation.

We are automatically withdrawing the cancel charge from your credit.

Or refund the chancel charge amount from your payment amount.

2.Details of insurance coverage

・About the Insurance

State of HI　Dept. of commerce＆consumer affairs

Motor Vehicle Rental Company License #317582

※The following insurance is included in the rental car package fee

SLI（Supplemental Liability Insurance)

[Collision / Liability Coverage]

Coverage up to $300,000 (Including basic insurance)
Due to low coverage of the basic insurance, SLI is the most commonly included insurance policy

The basic insurance coverage is listed as the following (Hawaii Minimum Requirement for basic insurance)

＊Bodily Injury: $20,000 per person | Total Coverage: $40,000 per accident
＊Property Damage: $10,000 per accident

CDW（Collision Damage Waiver) : (Exempted: $500 / Luxury Vehicle $1000)

Vehicle insurance (car repair insurance), hit-and-run accident damage, self inflicted car damage included
If a new damage is inflicted on the vehicle, the policyholder is responsible for the deductible amount (Exempted: $500/ Luxury Vehicle $1000) + Hawaii state tax

PAI（Personal Accident Insurance)+PEC（Personal Effects Coverage）

Death of a policyholder : $250,000, death of a passenger: $100,000, ER treatment cost: $2500 (covers to 24hours)
The PEC is exclusive to brand new items that were purchased within the rental period with receipts to prove purchase. Coverage up to $750 per person (Total up to $2000)

The insurance policy will not provide coverage for the following cases:

Rental contract violations
Traffic violations
Any items not listed in the policy description

It is required to first contact 911, and obtain an accident report number.

In the case of a flat tire or a dead battery, an additional repair cost and trip expense ($100) will be charged.

If a tow is needed, the towing fee will charged.

A police report is required for all accidents, including any self-inflicted accidents.

3.Authorization $500

We have to put a hold on $500 of your credit for insurance purposes.But,

A)If you don’t get into an accident or get any kind of traffic citation.
B)If there is no damage to the car seats and the car seats are not wet.
C)If you return the car with a full tank of gas.

Then we’ll return your $500 in full.